Data deletion instructions

Last updated June 11, 2026

You can delete your Coachmark account and all data associated with it at any time. Deletion is complete and permanent. This page explains both ways to do it.

Option 1: delete from inside the app

Go to Settings, scroll to Delete account, type DELETE to confirm, and your account and all its data are removed right away. Any active billing is cancelled at the same time.

Option 2: delete by email

Send an email to hello@coachmark.io from the address on your account with the subject line "Delete my account". No explanation needed. We will confirm receipt, complete the deletion, and send you a confirmation code.

What gets deleted

Your authentication record (email and hashed password).
Your profile and coaching settings.
Your onboarding interview transcript and answers.
Every version of your 90-day plan.
All daily briefs, tasks, check-ins, and streak history.
Email delivery logs tied to your account.
Any files you uploaded and data sources you connected, including your MLS connection.

The only thing we keep is a deletion confirmation record with your confirmation code, so we can prove the deletion happened if you or a regulator ever asks.

Timing

Deletions complete within 30 days, and in practice usually within one business day. Your confirmation code is your proof. Keep it if you want to verify the deletion status later.

# Data deletion instructions Last updated June 11, 2026 You can delete your Coachmark account and all data associated with it at any time. Deletion is complete and permanent. This page explains both ways to do it. ## Option 1: delete from inside the app Go to Settings, scroll to Delete account, type DELETE to confirm, and your account and all its data are removed right away. Any active billing is cancelled at the same time. ## Option 2: delete by email Send an email to [hello@coachmark.io](mailto:hello@coachmark.io?subject=Delete%20my%20account) from the address on your account with the subject line "Delete my account". No explanation needed. We will confirm receipt, complete the deletion, and send you a confirmation code. ## What gets deleted - Your authentication record (email and hashed password). - Your profile and coaching settings. - Your onboarding interview transcript and answers. - Every version of your 90-day plan. - All daily briefs, tasks, check-ins, and streak history. - Email delivery logs tied to your account. - Any files you uploaded and data sources you connected, including your MLS connection. The only thing we keep is a deletion confirmation record with your confirmation code, so we can prove the deletion happened if you or a regulator ever asks. ## Timing Deletions complete within 30 days, and in practice usually within one business day. Your confirmation code is your proof. Keep it if you want to verify the deletion status later.